The choices of products and services available to consumers.

	Count		Percentage
Better	8		21.62
Same	9		24.32
Worse	18		48.65
No Opinion	2		5.41
Total	37		100.0%

	Count		Percentage
Better	4		10.81
Same	10		27.03
Worse	21		56.76
No Opinion	2		5.41
Total	37		100.0%

Comments

The size of the company/corporation has very little to do with the quality of the service. Service good or bad is the product of the individual employee. Larger companies are able to provide more services but seldom control the quality of that service. A company is only as big or small as the person providing the service.

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